Most frequently asked questions:
you have the item in stock?
A) Yes, we stock a huge inventory
and have everything in stock. Beware of all the other online scale
companies that have "zero" inventory.
Q) What is Paypal?
A) Paypal is a company enabling people
to send and receive money over the internet in a safe and secure environment.
Click here and we have an entire page
dedicate just to answering any question you may have about Paypal.
Are the scales new?
A) Yes, everything is brand new
and backed with the full manufacturer's warranty. We don't sell
used, demo or refurbished units. Everything is brand new.
Q) Who is Precision Weighing Balances?
A) We are the leaders in online
sales of balances, scales and weighing accessories. The company
was started in 1995 and entered into e-commerce in 1996. We offer
rock bottom prices and a tremendous inventory of quality scales.
While many companies have come and gone on the internet we have learned
the key points to success - knowledge of the product, detailed informative
web site that supports the products we offer, inventory to get the products
in your hands immediately and most importantly PRICE. If you find
it for less somewhere else it's probably to good to be true and you'll
find out it is either used, broken or stolen. You can read more
about us here.
Q) How is my order shipped?
A) Orders are either shipped US
Priority Mail with delivery confirmation or UPS ground at our discretion.
Typically, all pocket scales and parcels under 3 pounds purchased with
Paypal are shipped US Priority Mail and arrive at your door in 3 to
4 business days. For items weighing over 3 pounds we use UPS ground
service. Orders are shipped from our Bradford MA location (Zip
Code 01835) and you can visit www.ups.com
to determine transit times.
Q) What happens if the parcel is returned
to us by either UPS or USPS?
A) Precision Weighing Balances is
not responsible for shipping problems accepting the parcel from the
freight carrier resulting in your parcel being returned and all returns
will be consider refused resulting in the following fee assessed.
In the unlikely event any parcel comes back to us we will assess a $8.00
handling fee plus the cost to reship the parcel back to the CONFIRMED
ADDRESS original sent by Paypal when the goods where purchased.
We will not ship to any other address other than the CONFIRMED ADDRESS.
If you don't reply to our notification or we can't get in touch with
you that your parcel was returned we will credit your paypal account
minus the Paypal fees (2.9% + $0.35) takes from us as their commission/processing
fee minus the S&H fee and Precision Weighing Balances will impose
a $15 service fee for our time posting the credit.
Q) Will you ship to a Non Confirmed
A) No. Whatever the CONFIRMED
ADDRESS is on the payment transaction ID will be the address we ship
the parcel to and there are no exceptions. You can write whatever
you want in the Memo/Message section for the Paypal transaction, but
we will ignore it. If you can't understand why please
read this and how we got ripped off for a simple bathroom scale.
you ship Next Day Air?
A) No. This is hard for people
to understand but our reasons are simple. Any kind of air service
is very expense and UPS does not always make delivery on time.
A simply 1 pound parcel cost $23.75 from us in Bradford, MA to a customer
in California. Add to the $23.75 UPS's fuel surcharge and whatever
other fees UPS is accessing at the time and you have an expensive delivery
fee. Now, UPS has done a great job marketing their air service
as a guaranteed delivery, but what they don't tell you is all the steps
the shipper has to do to request a refund. Bottom line is Air
Delivery requires more staffing resources and we'll pass on the order.
Also, many people wanting Next Day delivery and not caring about the
cost typically have good reason - the credit card they are using is
stolen and they will never be paying for it away.
Q) I have a UPS Account, will you ship freight collect?
A) No. Anyone can pick a
UPS account number off a tracking label. We don't have the time
to call UPS and verify the account number is yours. In addition,
all one needs to do is call UPS about any charge posted on their account
and immediately UPS will reverse the charges to the shipper which is
us along with a $5 chargeback fee. For the margins we work on
we'll pass on the order.
Do you ship FEDEX, DHL, Airborne, etc?
A) No. We ship UPS or USPS
Priority Mail and that is it. We have chosen UPS and USPS since
we have a daily pick-up and they have worked very well for our business.
Is the parcel sent discrete?
What is the return address label on the box?
A) Yes. The return address
name is "PWB" with our address. That's it, nice and
simple and nobody will ever know what PWB is other than you. We're
not an Amazon.com, L.L. Bean or Lands End with pretty fancy boxes with
all the company logos for marketing. Instead we use either a Priority
Mail Box or a simple brown corrugated shipping box and depend upon you
spreading the good word about us for marketing. We always say
a satisfied customer telling friends about us is better than any magazine
ad, banner ad or paid for placement on a search engines.
Q) Is my parcel insured for
lost or theft?
A) No. Under the guideline
of Paypal all we need to prove was the item was shipped to the Confirmed
Address on file with Paypal and therefore we use just delivery confirmation
with the postal service. Optional insurance will be available
in the near future. PWB takes no responsibility for lost orders,
wrong deliveries or product damage caused by the Postal Service.
Q) Does PWB provide service
for my scale?
A) No, PWB does not manufacturer,
service, or repair any of the scales we sell. All warranty, service,
and repair inquiries must be directed to the manufacturer of your scale.
For your convenience we have provided you with the contact information
for the manufacturers of the scales we sell on your invoice and online.
Are there any guidelines for using Paypal with PWB?
you can review the terms and conditions
What is readability, capacity and all these scale terms mean?
A) Become a scale guru
and review our glossary on scales
Q) Does PWB Accept International
A) No, Paypal presently
does not guarantee us payment on international orders. In addition,
filling out the customs forms, additional paperwork and the inability
to track the parcel just does not make it worth accepting international
orders for the low, low profit margins we are working from sell the
the entire line-up of specially priced scales when you use Paypal
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